Provide exceptional customer service, increase your competitive advantage, and reduce costs with enterprise mobility solutions for field service.
A variety of solutions are now available to enable businesses to exchange real time information with their mobile workforce and give field workers unprecedented real-time access to information. Whether your workers use iPhone or Android or any device in between, data can be quickly entered in the field using standard workflows and transmitted via any wireless network to back-end office systems for immediate processing. Imagine processing transactions and issuing invoices the day a job is completed.
Enterprise mobility solutions are seeing a rapid evolution in both requirements and available solutions. Until recently, the only mobile solutions available were custom ones written for larger companies. Now, there are so many mobile solutions out there it can be confusing to determine an appropriate strategy for your specific enterprise mobility management needs.
How would I use mobility solutions in my rental business?
There are actually many areas where mobility makes sense for an equipment rental company.
Here are some examples:
- Salespeople can access the system remotely to enter quotes or orders and check stock.
- Yard or shop users can select equipment to fill rental orders and receive equipment back into the fleet.
- Damages to equipment can be documented and service orders created as necessary.
- Delivery schedules and dispatch tickets can be sent out to truckers to process pickups and deliveries.
- Customer signatures can be captured onsite; damage can be documented when the equipment is picked up.
- GPS tracking can give instant visibility to the office as to the location of all transportation units.
Mobile Solution Considerations
As you explore a mobile solution for your rental organization there are many things to consider when determining the functionality you need.
- Does the mobile solution need to be able to run disconnected from the data server?
This is a requirement in areas where Internet connectivity is not reliable, or the device will only be synchronized periodically, such as at the beginning of the work shift.
- Will the solution work well using a web browser on a smaller footprint such as a smartphone or tablet?
Larger footprint applications may need to run on a laptop, but tablets are an excellent option to increase portability.
- Is there a standardized mobile operating system?
Other systems out there may restrict what devices can be used, which will affect your workers and your budget. Choosing a system with a multitude of supported devices gives you the most flexibility. Our solution is supported on a variety of devices and platforms including iOS, Windows, and Android.
- Is the company providing standard mobile devices to the field workers?
The "Bring Your Own Device To Work" movement means your staff may be more comfortable using their own devices as opposed to those issued by your organization. Again, choosing a flexible mobile system leaves your options open.
- Are there a variety of device footprints to be accommodated?
You may require the solution to run on smartphones, tablets, and laptops.
- Does there need to be an ability to push new jobs or information to the field during the work shift? Does the mobile solution have to be able to push information back to the central database?
The exchange of data may depend on the location of your workers and if they are able to be connected to a network. If you have remote workers, the device needs to be able to accurately store the data until a connection is established.
- Does the remote device need to be able to process bar codes or RFID’s?
- Will the user need to process credit card information?
- Does the system need to capture GPS information and provide mapping information to the user?
- Will there be a need to capture one or more pictures for documentation and send them back to the central database?
- Does the user need to capture staff or customer signatures?
- Is there a requirement for the device to operate under rugged or hazardous conditions?
- Do you need to know where your service teams are at any given time?
Once these questions have been answered and a budget has been set, the appropriate Open Door enterprise mobility solution can be determined. The answer may be a smartphone, a tablet, a laptop, or a ruggedized device. You may even consider a variety of devices to suit the individual needs of your staff and our mobile solution is able to accommodate that.
A single system for your organization is the key to getting all your team members on the same page and all departments working together. The last thing you need is critical information residing on spreadsheets.